Globalscape does not provide you with an FTP server, username, or password for uploading files. Make sure all three pieces of information exactly match what the administrator of the Server you are connecting with provided. The most common connection problem is that the Host Address, the User Name or the Password has been entered incorrectly. That error message should tell you the specific reason why you cannot connect. If you cannot connect, at least one ERROR message appears in the Log pane in red text, which you probably need to scroll up to see. In the Log pane, a complete list of all communications and commands between CuteFTP and the FTP server to which you are trying to connect appear. Making one or more minor configuration changes usually solves connection problems quite easily.
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